Return Policy – Anand Sales

At Anand Sales, we take great care in packing and delivering fresh, quality food products to our customers. Since our products are food items, we follow a strict return policy for hygiene and safety reasons.

1. No Return After Opening

Due to the nature of our products, opened or used food products cannot be returned.

Once a food product has been opened, we cannot accept it back for resale due to food safety and hygiene concerns.

2. When Can You Request a Replacement?

A replacement may be considered only if:

  • You received a wrong product.
  • The product was damaged during delivery.
  • The product received is significantly different from what you ordered.

You must contact us within 24 hours of delivery to report the issue.

3. Unboxing Video Required

For any damaged, incorrect, or replacement claim, a complete and continuous unboxing video is required.

The video should clearly show:

  • The sealed package before opening
  • The shipping label
  • The condition of the package
  • The product after opening

Without a proper unboxing video, we may not be able to approve the replacement request.

4. Product Condition

Products must remain unused and in their original packaging wherever applicable.

We cannot accept returns or replacement requests for products that have been opened, consumed, damaged after delivery, or improperly stored by the customer.

5. Change of Mind

We do not accept returns or exchanges simply because the customer has changed their mind, ordered the wrong product, or no longer wants the product.

6. Refunds

If a return or replacement request is approved and a refund is applicable, the refund will be processed to the original payment method within 5–7 working days.

The actual time taken for the refund to appear in your account may depend on your bank or payment service provider.

7. Replacement Process

If your replacement request is approved, Anand Sales will arrange the replacement according to product availability and delivery location.

If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

8. How to Contact Us

To report a damaged, incorrect, or eligible product issue, please contact us within 24 hours of delivery.

Anand Sales
DP Road, Hadapsar, Pune – 411028
Phone: 8600661886

Please keep your order details and unboxing video available when contacting us so that we can resolve your issue quickly.